FAQ | SLS AIR DUCT CLEAN

The SLS Air Duct Cleaning Process & Our Services

How often should my HVAC system be serviced?

To keep your HVAC system running efficiently, we recommend scheduling maintenance at least twice a year—once before the summer and once before winter. Regular maintenance helps prevent unexpected breakdowns and extends the life of your system.
How often should air ducts be cleaned?

Air ducts should be cleaned every 3–5 years or more frequently if you have pets, allergies, or have recently undergone renovations.
What are the benefits of regular HVAC maintenance?

Routine maintenance ensures your HVAC system operates at peak efficiency, saving you money on energy bills and reducing the likelihood of costly repairs. It greatly improves indoor air quality and ensures consistent comfort throughout your home or business.
What happens during a typical service?

The service includes Inspection, Cleaning/Installation using advanced tools, and a Post-Service Report with recommendations.
How long does a service take?

Residential services typically take 2–4 hours, while commercial or custom services vary based on the project scope.
Do I need to prepare for the service?

Clear the area around your HVAC system and notify us of any specific concerns before the appointment.
Do you offer emergency HVAC services?

Yes, SLS Air Duct Cleaning offers 24/7 emergency services. We understand that HVAC issues can arise unexpectedly, and we’re always ready to help restore your comfort as quickly as possible.
What are UV light installations, and why are they important?

UV lights eliminate mold, bacteria, and viruses in HVAC systems, improving air quality and preventing microbial growth.
What is antimicrobial treatment for ducts?

Antimicrobial treatments remove bacteria, mold, and odors from ducts, ensuring cleaner, healthier air.
Do you offer services for industrial or multi-system properties?

Yes, we handle large-scale and multi-system projects. Use the 'Receive a Complimentary Quote' form to discuss your needs.
How can I book a service?

Book Now: Click the “Book Now” button on any page. Service Cards: Select a service from the homepage and book directly. Direct Reach out: Click "Let's Chat", Send us a message with short details, send us a text through Whatsapp, Call our direct line (Phone), or send us an email. Complimentary Quote: Fill out the “Receive a Complimentary Quote” form for a detailed estimate.
What information do I need to provide when booking?

Your name, phone number, and email address. The service category (e.g., Air Duct, Dryer Vent, Repair). Details about your system or issue. Your preferred date and time.
Can I reschedule or cancel my booking?

Yes, you can reschedule or cancel by contacting us via chat, phone, or WhatsApp. Contact us via: “Let’s Chat” on the website. Phone: +1 (239)-419-1051. WhatsApp: Use the QR code on the homepage.
What happens after I book?

You’ll receive a confirmation email or text. A team member may contact you to confirm details. Our technicians will arrive on the scheduled date with all necessary equipment.
I am a returning customer; how do I schedule a repeat or alternate service?

For our returning customers, you can easily schedule a service directly through our Dashboard, where you can manage bookings and appointments. Alternatively, you can visit the Services Section on our homepage to book a service. If you prefer, simply fill out our contact form, and a team member will reach out to follow up on your request. You can always just call or text us directly.
How do you determine pricing?

Pricing is based on the scope of work and the specific needs of your home or business. We offer transparent pricing with no hidden fees, and you’ll receive a detailed quote before any work begins. Depending on the service type, system size, and job complexity, we give you detailed upfront quotes to really make sure we consistently give our customers the most competitive pricing at the highest quality. We want to serve your needs and make sure your satisfaction is our first priority.
What payment methods do you accept?

We accept all major credit cards, debit cards, cash, check, and online payments (Wire, Zelle, Paypal, Cashapp, Apple Pay, etc). We also accept payment cryptocurrencies such as BTC, USDC, ETH, SOL, amongst others. We also offer financing options and other forms of payment for larger projects to make our services more accessible. We want to make your experience with us as convenient and seamless as we can.
Do you offer financing options?

Yes, we provide flexible financing for larger projects. Contact us for details.
Do you offer discounts or promotions?

Yes, seasonal deals and discounts are available, along with financing options for larger projects.

Billing & Pricing

Pricing Transparency

At SLS Air Duct Cleaning, we believe in providing clear and transparent pricing for all of our services.

Before any work begins, you will receive a detailed quote outlining the cost of the service.

Our pricing is based on the specific needs of your home or business, ensuring you only pay for the services you require.

We strive to offer competitive rates without compromising on quality, and there are no hidden fees—what you see is what you get.

Cancellation Policy

We understand that plans can change, and we strive to accommodate your needs as best as we can. If you need to cancel or reschedule an appointment, please review our cancellation policy:

Notice Period:

We kindly request that cancellations or rescheduling requests be made at least 24 hours before your scheduled appointment. This allows us to adjust our schedule and offer the time slot to other customers.

Late Cancellations:

If a cancellation is made less than 24 hours before your appointment, a cancellation fee of 25% of the scheduled service cost may apply. This fee helps cover the time and resources we have allocated for your service.

No-Show Policy:

If our technician arrives at your location and you are not available or the service cannot be performed for any reason, a no-show fee equivalent to 50% of the service cost will be charged.

Emergency Cancellations:

We understand that emergencies happen. If you need to cancel due to an unforeseen circumstance, please contact us as soon as possible, and we will work with you to reschedule or waive any applicable fees.

Your understanding and cooperation with our cancellation policy help us maintain a high level of service and availability for all our customers.

Service Excellence, Satisfaction Oriented

Payments Accepted

To make the payment process as convenient as possible, we accept a variety of payment methods, including:

Credit/Debit Cards:

We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.

Cash:

If you prefer to pay in cash, our technicians can accept payment upon completion of the service.

Online Payments:

For your convenience, we also offer secure online payment options through our website.

Financing Options:

For larger projects, we provide flexible financing solutions to help you manage the cost of service over time. Please inquire with our team for more details.

We aim to make payment straightforward and hassle-free, so you can focus on enjoying the benefits of our services.

Satisfaction Guarantee

At SLS Air Duct Cleaning, your satisfaction is our top priority.

We are committed to delivering high-quality services that meet your expectations.

Our Satisfaction Guarantee includes:

Quality Assurance: We stand by the quality of our work. If for any reason you are not satisfied with the service provided, please contact us within 48 hours of the service date, and we will make it right. This may include a re-service, an adjustment, or other actions necessary to ensure your complete satisfaction.

Post-Service Support: Our relationship doesn’t end when the job is done. If you have any questions or concerns after the service, our team is here to assist you. Whether you need advice on maintenance or have a follow-up request, we’re just a call or email away.

Continuous Improvement: We value your feedback and use it to continuously improve our services. Your insights help us better serve you and other customers in the future.

We take pride in the work we do and are dedicated to providing a service experience that leaves you completely satisfied.